Clear Terms for Flexible AI Project ManagementΒ π€
Last Updated: January 10, 2026
1. Introduction
Infinitetechai provides transparent cancellation policies to protect both parties in our AI chatbot development, automation, and support services.β
This policy applies to all projects, retainers, and subscriptions. It works alongside our Payment Policy and service agreements.β
Cancellations must be submitted in writing (email: support@infinitetechai.com or contract notice period).β
Infinitetechai
37/5, Aryagowda Rd, Gokulam Colony, Ramakrishnapuram, West Mambalam, Chennai, Tamil Nadu 600033
π +91 98847 77171 | π§ support@infinitetechai.com | π infinitetechai.com β
2. Cancellation Process
- Submit written notice toΒ support@infinitetechai.comΒ with project/reference number.
- We confirm receipt and calculate any final invoice/credits withinΒ 3 business days.
- Final settlement (invoice/refund) processed withinΒ 7β10 daysΒ post-confirmation.β
- Access to deliverables/support ends immediately upon effective cancellation date.β
3. Cancellation by Service Type
| Service Type | Notice Period | Charges/Refunds | Key Notes β |
|---|---|---|---|
| Fixed-Price Projects(e.g., Custom Chatbot) | N/A (milestone-based) | Work completed + 20% admin fee on total quote; unused advance credited to future work | Billable up to cancellation date; IP transferred only after full payment |
| Monthly Retainers/Support | 30 days end-of-month | Pro-rated refund if >15 days unused; no refund for partial month | Auto-renew; written notice required |
| Time & Materials/Hourly | 7 days | Work to date fully billable; no future charges | Minimal notice due to ongoing nature |
| US Outsourcing/Freelancer Distribution | Per Project Agreement | Completed payouts + 12% commission; no refunds on distributed funds β | Compliance with US-India contracts |
| Subscriptions (e.g., Maintenance) | 30 days | Pro-rated; no refunds within 14 days of renewal | Annual plans: 50% fee if <6 months used |
4. Non-Refundable Items
The following are always non-refundable once delivered/incurred:β
- Initial discovery, consulting, or strategy sessions.
- Custom code, designs, or prototypes (even if not deployed).
- Third-party costs (hosting, APIs like OpenAI/Twilio, domains).
- Training sessions or documentation provided.
- Any payments already distributed to freelancers/partners.β
5. Client-Caused Delays or Cancellations
- If delays (e.g., no feedback, missing data) exceedΒ 15 days, milestones become billable as “completed.”
- Cancellation due to client breach (e.g., non-payment) forfeits all advances; full project value may be invoiced.β
6. Infinitetechai-Initiated Cancellation
We may cancel for:
- Non-payment (after 7-day grace + notice).
- Breach of contract (e.g., misuse of AI tools).
- Force majeure (e.g., legal changes affecting AI services).
In such cases, pro-rated refunds for unused services issued within 30 days.β
7. Refunds (Where Applicable)
- Processed via original payment method (e.g., bank transfer).
- Deductions for admin/processing fees (2β5% for international).
- No refunds afterΒ 14 daysΒ from delivery/renewal.
- All refunds subject to final invoice settlement.β
8. Scope Changes Impacting Cancellation
- Changes outside original scope treated as new milestones; may reset notice periods.
- Always get written approval for changes to avoid disputes.β
9. Disputes
- Raise withinΒ 7 daysΒ of cancellation confirmation.
- Governed by Chennai jurisdiction, Indian Contract Act.β
- Good faith resolution prioritized.
10. Policy Updates
Updates posted here/email; apply to new projects. Legacy clients grandfathered unless renewed.