Last Updated: January 10, 2026
1. Introduction
Welcome to Infinitetechai’s Shopping Policy! This outlines the terms for purchasing our digital AI products and services, including custom chatbots, automation tools, templates, and support packs via our website (infinitetechai.com).β
All sales are B2B-focused (businesses/startups); individual consumers should contact sales for custom quotes.β
By placing an order, you agree to this policy, our Payment Policy, and Cancellation Policy.β
Infinitetechai
37/5, Aryagowda Rd, Gokulam Colony, Ramakrishnapuram, West Mambalam,
Chennai, Tamil Nadu 600033
π +91 98847 77171 | π§ sales@infinitetechai.com | π infinitetechai.com β
2. Order Process
- Browse & Select:Β Choose services/products (e.g., WhatsApp Chatbot Starter Pack, AI Sales Bot Setup).
- Quote/Cart:Β Add to cart or request custom quote (fixed-price/projects).β
- Checkout:Β Review total (incl. GST), enter details, and confirm.
- Confirmation:Β Receive order summary + invoice via email within 24 hours.
- Payment:Β Process via UPI/NEFT/Wise (Net 7 days standard).β
Orders are non-binding until payment confirmation and work commencement.β
3. Pricing & Taxes
- Prices displayed excludeΒ GST @18%Β (added at checkout for Indian buyers).β
- International: USD pricing; you handle VAT/import duties.
- No hidden feesΒ β totals shown pre-tax.β
- Discounts/Promos: Applied at checkout; non-combinable unless stated.β
4. Digital Delivery & Timeline
All products are digital downloads/services (no physical shipping):β
| Product Type | Delivery Method | Expected Timeline |
|---|---|---|
| Chatbot Templates/Packs | Secure download link (email) | Instantβ24 hours post-payment |
| Custom Development | Client portal + demo | As per project milestones (2β8 weeks) |
| Support Hours | Scheduled sessions | Booked post-payment |
| Subscriptions | Portal access | Immediate |
- Tracking:Β Unique links/sessions provided; no standard tracking number needed.β
- India Delivery:Β Instant digital; Chennai-local clients get priority support.
- International:Β Same digital access; account for time zones (IST).β
5. Order Changes/Cancellations
- Pre-Payment:Β Free changes/cancellations via support.
- Post-Payment:Β See Cancellation Policy (e.g., 50% advance non-refundable for projects).β
- Digital downloads:Β No refunds post-accessΒ (per Indian IT/e-commerce norms).β
6. Returns & Refunds
Digital services are non-returnable once delivered/opened, as they are customized/personalized:β
- Eligible:Β Faulty delivery (e.g., wrong file) β full refund/replacement within 7 days.
- Ineligible:Β Change of mind, misuse, or post-download.
- Process: Contact support within 48 hours; refunds via original method (5β10 days).β
- Consumer Protection:Β Complies with Consumer Protection Act 2019 (digital goods exemption).β
7. Force Majeure & Delays
Delays due to client input, API changes (e.g., WhatsApp/OpenAI), or events beyond control (strikes, regulations) extend timelines without liability.β
8. Governing Law
Chennai Courts, Tamil Nadu, India. Disputes resolved amicably first.β
9. Contact Us
Questions? π§ support@infinitetechai.com or +91 98847 77171. We’re here to automate your success!