1. Scope of this Policy
This Payment Policy explains how payments are handled for all products and services provided by InfiniteTech AI, including AI chatbot development, automation solutions, consulting, and support/maintenance plans.
By engaging InfiniteTech AI and paying any invoice, the client agrees to the terms outlined on this page and in the applicable service agreement or proposal.
2. Pricing, Quotes and Currency
- All prices and project quotes shared by InfiniteTech AI will be provided in writing via email, proposal, or invoice before work begins.
- Unless otherwise agreed, prices are quoted in INR (₹) for Indian clients and USD ($) for international clients.
- Taxes (such as GST in India or any applicable local taxes) are additional and will be clearly mentioned in the invoice.
3. Accepted Payment Methods
InfiniteTech AI currently accepts the following payment methods:
- Bank transfer / NEFT / RTGS / IMPS (preferred in India)
- UPI payments (GPay, PhonePe, etc.) – for smaller invoices as mutually agreed
- Credit / debit cards (via payment gateway, where enabled)
- International transfers via services such as Wise / Payoneer / SWIFT bank transfer (for USD and other foreign currencies)
All banking and gateway details will be provided on the official invoice or shared securely over email.
4. Invoicing and Billing Cycle
- Project-based work (fixed scope)
- 40–50% advance payment is due before project kick-off.
- The remaining amount is billed in 1–2 milestones (e.g., UAT/Go-Live) as specified in the proposal or Statement of Work.
- Monthly retainers / support plans
- Billed in advance on a monthly or quarterly basis, as agreed in the contract.
- Services start or continue only after receipt of the applicable recurring payment.
- Time & material / hourly work
Invoices will be sent electronically to the client’s registered email address and/or via the client’s procurement/billing system.
5. Payment Due Date and Late Payments
- Standard payment terms are Net 7–15 days from the invoice date, unless a different term is mentioned in the proposal or contract (e.g., Net 30 for enterprise clients).
- Payments not received by the due date may be considered overdue, and InfiniteTech AI reserves the right to:
- Temporarily pause ongoing work, delivery, or support until payment is received.
- Charge late payment interest up to 1.5–2% per month (18–24% per annum) on the overdue amount, where legally allowed and as per contract.
Any special payment terms or grace periods must be agreed in writing before the start of work.
6. Taxes and Deductions
- All fees are exclusive of applicable taxes (e.g., GST) unless explicitly stated otherwise.
- Clients are responsible for withholding taxes, TDS, or other statutory deductions under their local laws, and must provide proof of such deductions (e.g., TDS certificates) to InfiniteTech AI.
- Any bank fees, forex charges, or intermediary charges for international payments are to be borne by the client unless otherwise agreed.
7. Refunds, Cancellations and Change Requests
- Non‑refundable items:
- Discovery, consulting, and strategy fees once delivered.
- Work already completed, consumed hours, and any third‑party tools, APIs, or subscriptions purchased on behalf of the client.
- Project cancellation by client:
- If a project is cancelled by the client after confirmation, InfiniteTech AI will invoice for work completed up to the date of written cancellation plus any committed third‑party costs.
- Any unused advance may be adjusted against future work at InfiniteTech AI’s discretion, or refunded partially, depending on contract terms.
- Delays from client side:
- No performance-based refunds:
8. Scope Changes and Additional Charges
- Any change in scope (new features, additional channels, extra integrations, or higher usage volumes) may require a revised quote and separate approval.
- Additional work will be billed either as a separate change request (CR) or under time & material rates, depending on the agreement.
InfiniteTech AI will always inform the client in advance before charging for any additional scope beyond the approved proposal.
9. Disputes and Billing Issues
- Clients must raise any invoice or billing disputes in writing within 7–15 days of receiving the invoice, along with supporting details.
- Both parties will work in good faith to resolve disputes quickly; undisputed portions of the invoice must still be paid by the due date.
If a dispute remains unresolved, the matter may be escalated under the dispute resolution or governing law clauses in the main services agreement or contract.
10. Policy Updates
InfiniteTech AI may update this Payment Policy from time to time to reflect changes in business processes, legal requirements, or payment infrastructure.
Any material changes will be posted on the website and/or notified to existing clients via email, and will apply to future invoices and new contracts
